While we stand behind the quality of our products, we also know reality: nothing is perfect and nothing goes 100% according to plan. That’s why we have a 2 Year Manufacturer’s Warranty. There are more details about our warranty here. Likewise, please

<div data-behaviour="single" id="isPasted"><div data-type="content" data-panelcontent><p>While we stand behind the quality of our products, we also know reality: nothing is perfect and nothing goes 100% according to plan. That&#x2019;s why we have a 2 Year Manufacturer&#x2019;s Warranty.</p><p>There are more details about our warranty <a href="https://xeroshoes.eu/pages/warranty" title="Xero Shoes Warranty" tabindex="0" style=" text-decoration: underline;">here</a>.</p><p>Likewise, please <a href="https://xeroshoes.eu/pages/contact" title="Contact" style=" text-decoration: underline;">contact us&#xA0;</a>so we can evaluate your situation and give you the correct remedy options.</p></div></div>

My shoe broke. What do I do?

The simplest answer is: Do they feel right?. Sizing is largely about personal preference. You could take 3 people with identical feet, put them in the same shoe, and they’d have 3 different opinions about how the shoe fits. Some people think you need

<div data-behaviour="single" id="isPasted"><div data-type="content" data-panelcontent><p>The simplest answer is: Do they feel right?</p><p>Sizing is largely about personal preference. You could take 3 people with identical feet, put them in the same shoe, and they&#x2019;d have 3 different opinions about how the shoe fits.</p><p>Some people think you need a lot of room in front of your toes. This is true for shoes with thick midsoles, but not with Xero Shoes (when thicker shoes bend, the &#x201C;inside&#x201D; shortens faster than the outside&#x2026; like what happens when you bend a phone book).</p><p>Some people like their toes to lightly touch the front of the shoe because it gives them additional feedback.</p><p>We recommend wearing the shoes indoors for a bit to see how they feel (remember, if you need to return or exchange, the product must be in &#x201C;new and unworn&#x201D; condition).</p><p>If you&#x2019;re a woman with a wider foot, you may be more comfortable in a &#x201C;men&#x2019;s&#x201D; style. And if you&#x2019;re a man with a narrower foot, you may like a &#x201C;women&#x2019;s&#x201D; style better.</p><p>If you have other questions about fit, feel free to <a href="https://xeroshoes.eu/pages/contact" title="Contact" tabindex="0" style=" text-decoration: underline;">reach out&#xA0;</a>so we can help!</p></div></div>

How do I know if these are the right size?

There’s a simple way to shorten the straps on the Aqua Cloud or Genesis at https://xeroshoes.com/blogs/blog/adjust-for-the-perfect-fit

<div data-behaviour="single" id="isPasted"><div data-type="content" data-panelcontent><div data-behaviour="single"><div data-type="content" data-panelcontent><p>There&#x2019;s a simple way to shorten the straps on the Aqua Cloud or Genesis at <a href="https://xeroshoes.eu/blogs/blog/adjust-for-the-perfect-fit" title="How to Adjust the Xero Shoes Sandals for a Perfect Fit" tabindex="0" style=" text-decoration: underline;">https://xeroshoes.com/blogs/blog/adjust-for-the-perfect-fit</a></p></div></div></div></div>

The laces on my Aqua Cloud or Genesis are too long. What to do?

Xero Shoes EU

About the shoes you received

Why We Exist

We believe in “Environmentally Intelligent” design

Our Mission and Purpose

Which Xero Shoes is best for what I do?

Are your shoes “zero drop” (non-elevated heel)?

Are your shoes vegan-friendly?

What size should I order?

Do your shoes have arch support?

Can I use orthotics with your shoes?

Can I wear CorrectToes with your shoes?

Will you make more kid’s sizes and styles?

My kids would love brighter colors! Will you make these?

Will you ever make more sizes or certain shoes? What about a women’s version of a men’s shoe, or a men’s version of a women’s shoe?

What’s the temperature rating for your shoes?

Where are your shoes made?

Can your shoes be used for grounding/earthing?

Last Measurements & Fit

Product Questions - Before you buy

Why should I wear Natural Movement (a.k.a. minimalist shoes or barefoot shoes)?

Minimalist & Barefoot shoe info

Where can I buy Xero Shoes?

How do eGift Cards Work?

Questions about Placing an Order

Do you deliver to my country?

Shipping & Handling

How do I track my order

About your order

How do I exchange or return my shoes?

Exchanges and Returns

How do I start wearing barefoot/minimalist shoes?

How do I walk naturally (or barefoot)?

Barefoot Running, Walking, and Living

I have some shoe ideas or requests for you. Where do I send them?

Got an idea to share with us?

How to get more help (and faster)

Need some other help?