Xero Shoes EU

Find official Xero Shoes customer service, return policies, and barefoot shoe sizing guides. Get fast answers to your tracking and warranty questions here.

Xero Shoes Support: Returns, Exchanges & Sizing Help

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Yes. While Switzerland and Norway aren’t part of the EU, the great news is you can still get your hands on a pair! Since XeroShoes.eu can't ship there directly, just head over to XeroShoes.com to place your order. We ship to both countries from there

<p>Yes. While Switzerland and Norway aren&#x2019;t part of the EU, the great news is you can still get your hands on a pair! Since XeroShoes.eu can&apos;t ship there directly, just head over to <a href="http://xeroshoes.com"><b data-path-to-node="2,0" data-index-in-node="209" id="isPasted">XeroShoes.com</b></a> to place your order. We ship to both countries from there.</p><h2 id="whats-different-when-ordering-from-xeroshoescom"><strong>What&#x2019;s different when ordering from XeroShoes.com</strong></h2><ul><li><strong>Prices are in US dollars.</strong> Your bank converts at its own rate and may add a foreign transaction fee.</li><li><strong>Your order ships from the United States</strong>, so delivery takes longer than an order from our EU warehouse.&#xA0;</li><li><strong>VAT and customs duties are not collected at checkout.</strong> Your order ships duties unpaid, which means your local customs authority calculates what&#x2019;s owed and the carrier collects it from you before or at delivery.</li></ul><h2 id="what-will-i-pay-in-vat-and-duties"><strong>What will I pay in VAT and duties?</strong></h2><p>That&#x2019;s set by your own country, not by us, so we can&#x2019;t quote it in advance. The amount depends on the value of your order and your country&#x2019;s current rates and thresholds. The carrier may also add a small handling or clearance fee for processing the paperwork.</p><p>For current rates, check with your national customs authority.</p><p>If the charges aren&#x2019;t paid, the package can&#x2019;t clear customs and will be returned to us or disposed of by the carrier, so please keep an eye out for any notice from them.</p><h2 id="returns-and-exchanges"><strong>Returns and exchanges</strong></h2><p>You can still return or exchange within 30 days of delivery. Because your order ships from the US, it follows our international process: you&#x2019;ll send the package back using a local courier at your own cost, and on an exchange you&#x2019;ll also cover the cost of shipping your replacement out to you. See <a href="https://xero-shoes.gorgias.help/en-US/how-do-i-exexchange-return-xero-shoes-internationalchange-or-return-my-xero-shoes-(international)-4163355"><em>How do I return or exchange my Xero Shoes? (International)</em></a><em>&#xA0;</em> for the full steps.</p><p>VAT and duties you paid at delivery are collected by your government, not by us, so we&#x2019;re not able to refund them. Depending on your country, you may be able to reclaim them directly from your customs authority when goods are returned.</p><h2 id="can-i-buy-locally-instead"><strong>Can I buy locally instead?</strong></h2><p>Good question! Use our <a href="https://www.xeroshoes.com/stores">Store Locator</a> to check for an authorized retailer near you. Buying locally avoids customs charges entirely, and returns go through that retailer&#x2019;s own policy.</p><h2 id="still-have-questions"><strong>Still have questions?</strong></h2><p><a href="https://contact.gorgias.help/forms/89sc1jgx">Contact Us</a> we are happy to help!&#xA0;</p>

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Can I order Xero Shoes in Switzerland or Norway?

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